Our company warrants all OX LIGHTING Products to be free from defects in material and workmanship leading to failure.Repair or replacemnt for a defective product will be provided only if is proofed by buyer.This warranty is extended to three or five years from shipping date.
OX LIGHTING ‘Warranty covers only the product itself,ox lighting will assume not for labor cost,installation costs,or other losses.Due to the rapidly advancing nature of LED technology, replacement products may be equivalent to the original in function, but not same.
Your Warranty rights will be honored only when the product has been installed and used according to the technical specifications prodvided by ox lighting .Disassebling,Opening the enclosure,Tampering with ,or “Hacking” the product in any way,Ox Lighting will not repair or replace products
The following warranties apply to OX LIGHTING Company
Ox Lighting products meet all of the following conditions:
(1) the product was purchased by a contractor on behalf of the end-user or by the end-user from an authorized Ox Lighting distributor who purchased the product directly from Ox Lighting and from no other source;
(2) if the product has been installed, the entire installation was performed by a licensed electrician or under the supervision of a licensed electrician and the product was in its original, unopened and new condition at the time of installation
(3)The limited warranty does not cover abuse, cosmetic damage, or damage due to nature, acts of God, misuse, negligence, or disassembly or modification of any part of the product. The limited warranty does not cover damage due to the failure to follow proper installation and operating procedures, in addition to the following reasons: Loss of or damage to the product due to abuse, mishandling, alteration, accident,or electrical current fluctuations
Five Year Limited LED Product Warranty. Each ox lighting LED product, including the LED electronics and components of its property installed LED product will be free from defects in materials and workmanship for a period of five years from the shipment. The product shall be considered defective only if 10% or more of the LED components fail for such product.
Ox Lighting are committed to protecting and respecting your privacy of any personal information
Keeping All Document
Please keep all document (package list,CI,PI,B/L),which to show cooperation with each other.
Once reture policy,we can send you repair or replace product during negotiation time.Ox Lighting does not pay incoming freight on reture claims